Refund Policy

This policy applies to LearnlyGo subscriptions purchased through Paddle, our authorized reseller and Merchant of Record. LearnlyGo is operated by Learnly Teknoloji Yazılım Limited Şirketi.

1. Our 14-day refund promise

You may request a full refund within 14 calendar days of any subscription payment, including your first payment and subsequent monthly or annual renewals, for any reason.

You do not need to provide a reason, and using the Service during this period does not remove this promise.

2. How to request a refund

You can request a refund by:

• Emailing support@learnlygo.com with your account email address and the payment you would like refunded; or
• Contacting Paddle through paddle.net or the support link in your payment receipt.

Please include your order or transaction reference if available. Do not send your full payment card details.

Submit your request within the 14-day period. Processing time does not affect eligibility when your request was submitted on time.

Refunds are processed through Paddle and returned to the original payment method. The time it takes for the refund to appear depends on your payment provider.

3. What happens after a refund

When a subscription payment is refunded, the paid access covered by that payment ends and the subscription is cancelled to prevent future renewals.

Your account, saved learning progress, and access to free content remain available unless you also request account deletion.

4. Cancelling without a refund

You can cancel your subscription through your membership settings or by contacting support@learnlygo.com. You can also obtain subscription assistance through Paddle.

Cancellation stops future renewals. Unless you receive a refund, you retain paid access until the end of the billing period you have already paid for.

After the 14-day refund period, we do not normally offer partial refunds for unused time. This does not affect refunds required by law or expressly provided in our Terms of Service.

5. Incorrect charges and consumer rights

If you believe you were charged incorrectly, including a duplicate charge or a renewal after an effective cancellation, contact us or Paddle so the charge can be investigated and corrected.

This policy is additional to, and does not limit, your mandatory consumer rights or any greater rights available under Paddle's applicable terms. Rights relating to defective services, services not provided as described, and applicable statutory withdrawal rights remain unaffected.

6. Contact

Learnly Teknoloji Yazılım Limited Şirketi
Caferağa Mah. Şifa Sk. No: 19, Kadıköy, İstanbul, Türkiye
Email: support@learnlygo.com

Related documents: Terms of Service · Privacy Policy